Last updated: June 1, 2025 · Effective: June 1, 2025
Printer Help Desk is an independent, third-party printer support service. We are not affiliated with, endorsed by, or sponsored by HP Inc., Epson, Canon, Brother, or any other printer manufacturer. We provide troubleshooting guidance and technical assistance for printer-related issues.
Our website address is: hprinter-helpdesk.eresecture.online
Phone: (323) 325-1812
We do not collect payment card numbers, Social Security numbers, or any government-issued ID information.
We use the information we collect to:
We do not use your personal information to send unsolicited marketing emails or sell it to third parties for advertising purposes.
We do not sell your personal information. We may share limited information with:
Third-party companies that help us operate our website and deliver support (e.g., live chat software providers, website hosting companies, analytics services). These providers are only permitted to use your information to perform services on our behalf.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, our users, or the public.
If our business is acquired or merged, your information may be transferred as part of that transaction. We will notify you of any such change.
Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the site.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Chat and call records are typically retained for up to 12 months for quality and support purposes, after which they are securely deleted or anonymized.
Depending on your location (including residents of California under the CCPA, and users in states with applicable privacy laws), you may have the right to:
To exercise any of these rights, contact us at (323) 325-1812 or use the contact information in Section 11. We will respond within a reasonable timeframe.
Our services are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:
Call us directly — we're happy to help.